Pages From
The Coach’s Playbook
My ultimate goal is to write useful and relevant content about everything related to creating success and getting you to the next level.
Sometimes however, I do find myself just blogging about things that need to be talked about, so don’t be surprised by what you find popping up here. I always welcome all useful comments, suggestions and critiques. So come often, bring a friend, and stay as long as you’d like!
Time is your Widget!
If you're in the service industry in pretty much any fashion, Time is your widget. It's your pizza, shoe, car, chocolate bar, dress, lemon, nut. bolt, or screw. My personal stand on this is hard line and straightforward: If you fail to count and track your widgets, no matter wh...
Agile Service Delivery releases your service department from the constraints of conventional service delivery and allows your entire team to function with a level of autonomy far superior to those still preached by your PSA solution providers. I have been using the term Agile Service Delivery for ye...
If you’re in IT, then you’re in a fast-paced industry that has high demands for being dynamic. And dynamic means knowing who the next five people you will be hiring are well in advance. It should be an integral part of your People Process to continually be searching for new, awesome talent, and not ...
Background
By now, most everyone knows that last week (just ahead of the World Wide Partner Conference), Microsoft announced the end of life for their Small Business Server product line. And last year, Microsoft announced the demise of the Small Business Specialist Certification. In near lockstep ...
Communication is arguably the most important skill you can have in life and in business. If you can communicate with different people, on different levels, and in different languages, you are what helps build bridges and tie people together. This is true in your personal life, your business and in t...
The SMB managed services industry has a tool that is not just creeping into the industry, but more and more it is being demanded by the industry. If you are an MSP, you are likely seeing the buzzwords of ITIL being thrown around in marketing material product spec sheets. What is both interesting and...
I would like to share some things with you that are very important to me. But first I have to tell you two very sad stories. I will fairly warn you, these two stories are tragic at best.
My friend Scott Mallet
I met Scott Mallet in January of 2011 at introduction from my brother Karl. My girlf...
