Pages from the Coach's Playbook

Welcome To Pages From The Coach’s Playbook

My ultimate goal is to write useful and relevant content about everything related to creating success and getting you to the next level. Sometimes however, I do find myself The Coach and his reflectionjust blogging about things that need to be talked about. So don’t be surprised by what you find popping up here.

Keep an eye out for the occasional Guest Blog or Guest Article because I do believe in keeping the content fresh and diverse.

By the way, if you know of someone who would like to share a blog or article here, please don’t hesitate to contact me.

I always welcome all useful comments, suggestions and critiques. So come often, bring a friend, and stay as long as you’d like!

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Make Security a Core Competency, Not a Vertical

Posted by on Jun 30, 2017 in Blog | 0 comments

Make Security a Core Competency, Not a Vertical The New Way of Life for Any IT Service Provider By Manuel Palachuk No one on the face of the earth today who has access to an internet-connected device is unaware of cyber threats. It’s now a very integral part of our lives, just like heat and fire. Think back to when you were young. You had to be educated at a very early age to be careful not to play with fire or you would get burned. Your parents looked out for you and taught you not to stick your hand on the stove, as it may be on or...

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Push Versus Pull Service Delivery

Posted by on May 26, 2017 in Blog | 0 comments

Push Versus Pull An Important Component of Agile Service Delivery By Manuel Palachuk A major consideration when adopting the Agile Service Delivery methodology is that it is a pull system and not a push system. This simply means that the team is constantly pulling work from the backlog versus it being heaped upon them as with conventional service delivery methods. Utilizing a pull versus push system does not preclude the scheduling of work, it simply means the default is to rely on the team pulling work from the backlog as a default. Probably...

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The Launch of the MSP Pro Academy

Posted by on Mar 29, 2017 in Blog | 0 comments

The Launch of the MSP Pro Academy and the Funding Campaign By Manuel Palachuk After many years of brainstorming and collecting input for consideration, I’m finally ready to get the MSP Pro Academy launched. The intention is to build a learning and collaboration portal where anyone interested in training in the Information Technology Service Management (ITSM) discipline can find an authoritative source for quality training. I imagined the site should also provide the most important Business Management skills related to...

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Championing The Cause

Posted by on Mar 8, 2017 in Blog | 0 comments

Championing The Cause Are You Supporting The Efforts or Hindering Them? By Manuel Palachuk If you’ve ever had the strange feeling that the efforts your team is working for are not fully supported by everyone on the team or even management, it’s probably not unwarranted. All too often we have meetings where we discuss the path to success and then look around the room asking for buy-in, but once the meeting is over the follow-through just isn’t there. When this happens, the path to success is more of a forest covered in brush...

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Managing or Mentoring

Posted by on Jan 18, 2017 in Blog | 0 comments

Do you remember when your business consisted of nothing more than you and your dog? Maybe even your spouse was involved. And then one day it doubles in size becasue you hired your first real employee. How did you manage that person? Most likely you tried to give them autonomy in how they operated and relied on their skills to get things done. At this stage, most small businesses get by through the heroic efforts of individuals. Fast forward to today where you may have anywhere from ten to fifty or even one hundred people in your organization.

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#Mannyisms – Inspirational Words To Live By

Posted by on Dec 27, 2016 in Article | 1 comment

Many years ago I wrote an article entitled Take Time In Your Life For Inspiration. In it I make what is now my personal statement: I believe that everyone is capable of both being inspired and inspiring others. A most valuable trait is the ability to take time in your life to recognize when you should be doing which.

I was recently reminded that people undertake actions or activities and they often don’t realize that what they are doing may actually help inspire others. In my most recent Coach’s Huddle with a set group of MSP’s from all over the US and one in Great Britain, I got a real big surprise.

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Communication Conundrum

Posted by on Nov 27, 2016 in Blog | 0 comments

When I was young, if I wanted to talk to my best friend Randy without going over to his house or meeting him somewhere, I had only one choice – call him on the telephone. Of course, I could only call him if he had previously given me his phone number or if I knew the last name used for setting up the telephone account. You see, his mother remarried and she did not have the same last name as Randy. So if I did not know his mom or stepdad’s last name, I had no chance of getting his phone number from the operator (Information). Today, if I want to connect with someone, I have numerous choices of how to connect including email, phone, video, texting, online chat, social media, and even discussion forums. And I don’t even need to know the other person’s last name let alone their real name.

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ITSM – Information Technology Service Management

Posted by on Oct 31, 2016 in Blog | 0 comments

A few years back I wrote an article on ITIL – Information Technology Infrastructure Library and I even interviewed an expert on the subject. ITIL has always been through of as the best practice library for big corporations but it is folks like myself who are trying to pull that curtain down all the way to the floor, as it were. We think that what ITIL has to offer is of great value to any size organization that intends to sell and deliver IT services.

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Compass Cross-check

Posted by on Sep 19, 2016 in Short Story | 0 comments

As I’m writing my book Getting To The Next Level and rounding out the chapter on this thing I call the organization Compass, I put together an anecdote to help drive home the importance of getting it right. Besides being a sneak peek at more of the book before it releases, it’s a great compass cross-check everyone should read. Here it is:

In my book Getting To The Next Level, I cover a lot of ground in the discussion of the Compass segment of the Pyramid of Purpose and Value. I try to make it clear how the three levels – Products and Services, Target Market, and Operating Systems – combine to determine the direction in which the organization is going. They make up the compass and point where we are going as an organization. They determine who we will partner with and who we will build our relationships with.

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The Pyramid of Purpose and Value

Posted by on Aug 24, 2016 in Blog | 0 comments

I’ve been meaning to blog about this thing I call the Pyramid of Purpose and Value for the longest time. Well, I ended up writing about it extensively in my book Getting To The Next Level, so I’m taking advantage of that and posting the introduction to the Pyramid directly from Chapter 1, What Does The Next Level Look Like? Here is the excerpt:

Strategy planning and execution on the planned strategy are what will ultimately determine the success of any business. An essential component of execution is the ability to effectively convey the structure of the organization and the planned strategy. For if the structure and the strategy don’t make sense, or are not properly communicated to everyone involved, no matter what level of the organization they are at, they won’t know where the organization is going or how they are to help it get there.

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