Products & Service

To Help You Get To The Next Level

The Complete Business Analysis is designed to build a concise understanding of the entire business and to begin constructing both the Pyramid of Purpose & Value and the detailed Roadmap…

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The Organization Profile is designed to help Manuel become familiar with the key people and inner workings of the organization, and gain important perspective of the opportunities and challenges the…

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The Team Profile is designed to help Manuel become familiar with the inner workings of the team and to provide perspective for everyone involved of the challenges the team is…

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This set of Webinars and White Papers provide the most critical training any MSP must have to be competitive in the industry today. Improve your entire company efficiency, process, and…

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Depending on your goals and desired direction, this can be an extremely important tool in building your Roadmap to Success and progressing along it. The first step is to provide…

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Tackle the single toughest obstacle to super high profits in your service delivery system with this in depth paper written specifically with IT Services in mind. Every CRM, PSA, and…

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Much more than just a handful of important documents that every company must have. It also discusses how to kick start your company’s knowledge management system and to seed a…

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A comprehensive guide to clearing out the junk and reducing the size of your mailbox through a series of proven processes for users of Microsoft Exchange and Outlook. We've all…

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To be successful you have to have the right people in your company and then you have to play to their strengths. Likewise you must staff the best talent possible…

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Sometimes the hardest thing to accomplish is the documentation for the thing you’re building. It’s the bane of your existence if you’re in any field that performs repetitive work of…

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In this highly focused presentation the author pinpoints five critical areas that, if properly nurtured can each help transform your company overnight. It starts with finance because if there is…

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If you think process control has no place in our industry, nothing could be further from the truth and the presenter clearly details where it does in fact fit. From…

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Zero Downtime Migrations Are Not Easy -- But They Are Manageable. ZDTMs require only a few key skills. First, you need to be a good project manager. For SMB projects,…

Learn how to double your value to clients and your profit with these powerful golden rules of PSA Service Ticket Systems. In this one hour introductory training webinar, Manuel focuses…

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The profitability potential of the Managed Services model can only be realized if your team is Working and Tracking Time in Real-time. In this one hour introductory webinar, Manuel tackles…

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The Standards and Procedures Seed Document really is the missing link between all the content you build or buy, and your Information and Knowledge Management systems. The Standards and Procedures…

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Create more effective and productive working relationships. Team building, employee communication, conflict management, motivation, productivity, career development Understand and appreciate the styles of the people you work with. Create strategies…

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