Pages From The Coach’s Playbook
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Stop Playing Whac-a-Mole With Your SLAs
It's Bass-Aackwards! I’m so tired of hearing PSA implementers, coaches, and IT service providers saying, “We have to focus on the SLAs so that we never break one!” That’s actually really a bunch of very backwards B.S....
The Neverending Battle of Business Competition
The Multi-Force Working Against You The business world is filled with competitive people. That’s human nature – it is the way it is. If people don’t compete to sit on the “business throne,” there won’t really be an...
The Need For a Good Business Strategy and Why It Matters
Strategy is essential to the sustainability of a business. Formulating it might not be as exciting as leading people or marketing your products and services, but at its core, your business strategy is the beating heart of...
We Create Our Own Success
A Case Study In Perseverance I want to share a success story from one of my favorite and oldest clients and, more specifically, the owners of the company. These folks also happen to be what I consider close friends of...
Don’t Forget To Take Time To Be Inspired
You May Find Inspiration Waiting For You In The Strangest Places I really just want to share a cool aha moment of inspiration. This past week I had been literally spending every waking hour of the days working on a design...
How Many Endpoints Per Tech Make You Best In Class?
And What Class Are We In? A subject I've intended to cover for some time is the eternal question of "How many endpoints should my team be able to handle?" This and "How many tickets per tech should we go through in a day...
Tactics or Strategy – Only One Wins Races
Only One Wins Races The simplest and most telling behavior of an organization that is without a true solid business strategy is that they spend the vast majority of their time focusing on the tactics of the business, and...
Recognizing The Doom Loop
The Truth About Business Depression I was having a discussion with a small business owner a few weeks back about how their business was progressing. The sentiment was this: We're making it through the day. I thought about...
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