Five Important Things For All New Talent

The Five Most Important Things Every Company Must Do With New Talent

by | Sep 12, 2013 | Blog | 0 comments

5 Things and Talent

Stop me if you’ve heard this one…

I’m no longer surprised by the number of companies that end up with the wrong people working for them, and for a ridiculously long time at that, before it is remedied. What else would you expect if your behavior is to wait until the last minute to start looking for new talent to add to the team or replace a team member, and then you never perform any real evaluation of performance or actual company fit? The most common excuse is, “But we need someone now.” And the story always ends the same - that person is not the right person, and they must then be replaced at no small cost to the company and with incalculable effort by the team.

Important tip: Stop doing that!


The care and feeding of your new talent

Here are the five things you must do with every new talent regardless of their roles, responsibilities, or salary. In fact, the more you pay them and the more important their roles and responsibilities, the closer you had better pay attention to the results and outcome of every step laid out here. If you follow these steps properly and religiously, I guarantee you will find plenty of opportunities to act on your thoughts that this is not the right person. And when you have those thoughts, be sure to act on them. By following these rules, you create a scenario where this new talent cannot just settle into a nice low-producing position of mediocrity in your company.

One: Vet them properly

As Jim Collins states in his book Good To Great, “Get the right people on the bus.” Now, I assume you did a proper review of the prospective employee’s references, education, and references, but that only gives you a starting point and a scale by which to measure your newly acquired talent. You do have to realistically compare their expected skill and ability relative to the new position and adjust accordingly. But you must take note overall whether they just flat out do not have the skills they indicated they did, including and especially if they answer with overused statements such as “I learn new things fast,” and “I adopt new skills quickly.” Remember, every truly great talent is going to be a salesman. The vetting process, by the way, is why you should have a 90-day evaluation period.

Two: Compensate them appropriately

If you have the right person and they have the right skills and potential, pay them what they are worth. I do believe in younger people first taking jobs for what they can learn and then later taking jobs for what they can earn. But that doesn’t mean beating up an intern to work for free, or trying to bargain a Tier 3 engineer for a Tier 2 salary. Neither of these two will have much loyalty for very long, if they are worth having to start with.

Three: Proper and complete Onboarding of new talent

Do not skip one single step in this process for love or for money! The one step you skip may one day be the step that costs you your business. Unfortunately, I know of scenarios where skipping a few of those pesky forms leads to engineers leaving and taking several top clients with them. And if you do not have a proper onboarding process, get one before you hire another person. Build it in the middle of the night if you have to.

Four: Have a training plan that leads you both to success

The term I use is to set them up for success. Here is where you outline their path to the right spot in your company, doing the most valuable work they can for you, which attracted them to your company in the first place. This training is above and beyond the initial training on the ticketing system, for example. This and other basic tools used by the company are covered in the onboarding. I’m referring to the top level core competency training that allows you to have a second engineer versed in the new Cisco routers or latest VMWare solutions, etc. The training plan must be specific and long-term. It should provide a feeling of purpose and engagement.

Five: Continuous incremental improvement

Regular quarterly reviews for all employees are a must in the knowledge worker world we live in today. You cannot wait six months or a year to evaluate and correct the course of highly talented and heavily relied upon people. Again, you must have a process for showing them you have a dedication to building on and utilizing their strengths while leveraging their talent for creating the highest quality product your company can provide. The review or evaluation process does not have to be tied to financial compensation and raises. It can be about mastery on their part and praise on your part. It’s my opinion that it would be ridiculous for people coming into the technology workforce today not to expect that if you are not moving forward in your skillset and knowledge, you are in fact falling behind fast.

Bottom Line

Don’t forget how we got started - we hired fast and don’t even bother to fire slow as we don’t fire at all. You must resolve to act on your gut feelings, knowledge, and intuition as soon as you realize you do not have the right person. Let them go now. Your company will suffer more with the wrong person than without them. And if you need to adjust other habits about your process that seem to always lead you to the same situation, call a business coach, throw out a lifeline.

Realistic expectations and setting people up for success is an important part of caring for your company and your people. It’s your people process and caring for your people that will help see you through some amazingly bad times. Take care of your people, because they are an important investment in your company’s future.

Can you find this on Google?

About Manuel Palachuk

I am the coach that will take you to the gym! Not just send you there.

I provide coaching and consulting to individuals, teams, or organizations with only one goal in mind: to take you and your business to the next level. And I have the blueprint to do it!


Submit a Comment

Your email address will not be published. Required fields are marked *

Subscribe To My Newsletter & Blog Update


What my clients are saying…

Rayanne Buchianico, Owner, ABC Solutions, LLC

Rayanne Buchianico

“Manuel is so much more than a coach. If you own or manage an MSP, you need to talk with him. His extensive experience and unique system takes your business and draws a picture. The picture starts with what your business looks like today, and… Read more “Rayanne Buchianico, Owner, ABC Solutions, LLC”

Rayanne Buchianico, Owner
ABC Solutions, LLC

Stephen H. Watkins, Sr., Owner, S.H. Watkins and Associates


“It is most important to note that Manuel truly understands every aspect of our business and our product. There is no doubt that his experience in the service industry has helped us put together many of our best processes in much less time than if… Read more “Stephen H. Watkins, Sr., Owner, S.H. Watkins and Associates”

Stephen H. Watkins, Sr., Owner
S.H. Watkins and Associates

Ken Dwight, President, The Virus Doctor

Ken Dwight

“I find value in working with Manuel in many ways – financially, organizationally, and new and enhanced professional relationships. He has been a breath of fresh air, helping me recognize areas of my business that are ripe for improvement, giving me ideas for growing my… Read more “Ken Dwight, President, The Virus Doctor”

Ken Dwight, President
The Virus Doctor

Ben Ahlquist, President, ByteSmart Services LLC

Ben Ahlquist

“Manuel comes from a true foundation of success in our industry in his own right, combines it with top-notch operations consulting and business strategy, and has a coaching style that gives it to you straight while simultaneously being encouraging with no judgment or criticism. I… Read more “Ben Ahlquist, President, ByteSmart Services LLC”

Ben Ahlquist, President
ByteSmart Services LLC

Jon Sastre, Senior Vice President of Cloud Services, United Data Technologies

Jon Sastre

“Manuel is a black belt at building and sustaining a true proactive service delivery model. He works to build and change cultures within organizations. Other business coaches are generic; Manuel understands the MSP model and how to achieve excellence in service delivery. He understands our… Read more “Jon Sastre, Senior Vice President of Cloud Services, United Data Technologies”

Jon Sastre, Senior Vice President of Cloud Services
United Data Technologies

Jason R. Etheridge, President, Logic Speak

Jason Etheridge

“Working with Manuel has been business-changing and far exceeded my expectations. He isn’t lying when he says he takes you to the gym. My head muscle hurts (in a good way)! The MPI Getting to the Next Level program has completely changed our service delivery… Read more “Jason R. Etheridge, President, Logic Speak”

Jason R. Etheridge, President
Logic Speak

Patrick Eloi, Owner and General Manager, Complete Care IT

Patrick Eloi

“The CCIT staff has responded well to Manuel’s coaching because they can see the improvement in our day-to-day process. The training emphasizes the need for our technical staff to document and function as a team as opposed to each tech working as an individual. Manuel’s… Read more “Patrick Eloi, Owner and General Manager, Complete Care IT”

Patrick Eloi, Owner and General Manager
Complete Care IT

Mike Ita, CEO & Founder, IT Corps

Mike Ita

“The difference Manuel has made to my personal life, team, and organization in the short time working with him has been immeasurable. I knew who he was before we started working together, but didn’t realize he was on a mission to help other people succeed… Read more “Mike Ita, CEO & Founder, IT Corps”

Mike Ita, CEO & Founder
IT Corps

Ahsun Saleem, President, Simplegrid Technology Inc.

Ahsun Saleem

“I wanted a coach who wouldn’t just tell me what I needed to do, but how I needed to do it. As a business owner, I understood the various areas I needed to work on, but wasn’t sure how I could go about improving those… Read more “Ahsun Saleem, President, Simplegrid Technology Inc.”

Ahsun Saleem, President
Simplegrid Technology Inc.

Robin Galley, Assistant Vice President, Golden Pacific Bank


“Manuel’s coaching has made a tremendous difference in my life as a whole. Before I met Manuel, I did not see myself as someone who was in control of my career. His coaching has not only allowed me to see how I am in control,… Read more “Robin Galley, Assistant Vice President, Golden Pacific Bank”

Robin Galley, Assistant Vice President
Golden Pacific Bank

Robert Paradise, President, Attain Technology Inc.

Robert Paradise Attain

“Manuel Palachuk will take your MSP to a whole new level! Manuel was recommended to me by a friend, and my experience with him has been awesome. He is one coach that is determined to make progress no matter what. Many other coaches would have… Read more “Robert Paradise, President, Attain Technology Inc.”

Robert Paradise, President
Attain Technology Inc.

Jim Hunton, President, Onsite Technical Services LLC

Jim Hunton

“I find working with Manuel to be efficient and productive. He is very task orientated and holds everyone accountable. Manuel brings real knowledge and experience. He knows how to make you more profitable. Manuel is not there to lay out a plan and not see… Read more “Jim Hunton, President, Onsite Technical Services LLC”

Jim Hunton, President
Onsite Technical Services LLC

Josh Weiss, President & Founder, L.A. Creative Technologies

Josh Weiss

“I chose to coach with Manuel because I appreciate how he does business. Manuel is rigorous, process focused, and genuinely cares about his clients and individuals and their businesses as a whole. Manuel helped me think through the process of creating a rigorous process manual,… Read more “Josh Weiss, President & Founder, L.A. Creative Technologies”

Josh Weiss, President & Founder
L.A. Creative Technologies

Eddie Joffe, Owner, NetZone Technologies

Eddie Joffe

“I love working with Manuel. He constantly gets me past my sticking points. When I feel stuck, I know Manuel will get me going again to reach my goals. Before working with Manuel, I actually wasn’t even using PSA. Manuel made sure I implemented a… Read more “Eddie Joffe, Owner, NetZone Technologies”

Eddie Joffe, Owner
NetZone Technologies

Alan Helbush, President, Where To Start Inc.

Alan Helbush

“Manuel truly understands the business of being an MSP, how to deliver service efficiently, and what the impacts are on an organization when doing so. This comes from seeing the big picture as he does and then being able to focus it down to the… Read more “Alan Helbush, President, Where To Start Inc.”

Alan Helbush, President
Where To Start Inc.

Philipp Baumann, President, BoomTech, Inc.

Philipp Baumann

“When I engaged with Manuel, my business was at a very bad point. We were not providing good service to our customers. Every tech did things differently, and we had a cowboy lead technician that was causing more harm than good and a system that… Read more “Philipp Baumann, President, BoomTech, Inc.”

Philipp Baumann, President
BoomTech, Inc.

William Lanier, CEO, Christian Computers, LLC

William Lanier

“What difference has Manuel’s coaching made? How do you say ‘EVERYTHING’? He understands the trials of an IT company owner. Not just the IT side, but the family side, the team side. He has all the areas covered. The reason his training is different is… Read more “William Lanier, CEO, Christian Computers, LLC”

William Lanier, CEO
Christian Computers, LLC

David Moadab, CEO, Solutions Squad Inc.

David Moadab

“I had joined a Microsoft networking event and after the first few meetings, I began to notice a pattern: The most successful members seemed to have a common denominator – Manuel. This is what made me choose Manuel for coaching. Before working with Manuel, we… Read more “David Moadab, CEO, Solutions Squad Inc.”

David Moadab, CEO
Solutions Squad Inc.

Felipe Vidal, President, Vital Systems Support

Felipe Vidal

“I like a no B.S. way of communicating. Manuel communicates clearly and with a conviction that gets my attention even when I don’t agree with him. There’s no sales pitch in Manuel’s delivery. He really keeps it real. Manuel is focused on success in our… Read more “Felipe Vidal, President, Vital Systems Support”

Felipe Vidal, President
Vital Systems Support

Schyler Jones, Owner, MiradorIT LLC

Schyler Jones

“I’ve been working with Manuel going on 4 years and I can say my experience has been nothing shy of phenomenal. Manuel has years of real-world experience both as an engineer and in IT, developing and following formalized processes that have enabled him to build… Read more “Schyler Jones, Owner, MiradorIT LLC”

Schyler Jones, Owner
MiradorIT LLC

Brian Glover, CEO, Technology Solutions Consulting

Brian Glover

“My business process was held together with duct tape when I met Manuel, which created a lot of chaos in my business. He told me I needed to automate my business so I did not have to work in my business and showed me a… Read more “Brian Glover, CEO, Technology Solutions Consulting”

Brian Glover, CEO
Technology Solutions Consulting

Steve Bootes, Owner, Computing Dynamics Ltd.

Steve Bootes

“The most important benefit to Manuel’s coaching has been his encouragement and being told that we’re making improvements. When you’re in the thick of it every day, it can sometimes seem that you’re not making any progress and things are just the same that they’ve… Read more “Steve Bootes, Owner, Computing Dynamics Ltd.”

Steve Bootes, Owner
Computing Dynamics Ltd.

John Verbrugge, President, Nonlinear Tech Inc.


“Manuel is direct and clear. He stands by his advice and recommendations. There’s never any guessing as to what he means or what I should do. Manuel provided solid business advice in the IT service provider field. He had not only the business coaching, but… Read more “John Verbrugge, President, Nonlinear Tech Inc.”

John Verbrugge, President
Nonlinear Tech Inc.
Subscribe To My Success Newsletter

Subscribe To My Success Newsletter

Receive Regular Blog & Video Updates

We've got you signed up! And hey, don't forget to check your clutter and spam folders for the newsletter. It happens. :)

Sign Up for the
FREE MSP 90X Workout

Sign up for the FREE 6 week business workout guaranteed to lean out your business and build up your bottom line!

Sign Up for theFREE MSP 90X Workout

We've got you signed up! And hey, don't forget to check your clutter and spam folders for registration confirmation and updates. It happens. :)