by Manuel L. Palachuk
Here is the big bundle of the most powerful and valuable webinars and white papers any MSP can get their hands on.
Full details for each individual product listed here as to what is included, download sizes, and formats can be found in the full product description for each individual item.
The Most Important Starting Element
The Standards & Procedures Seed Document
The Standards and Procedures Seed Document really is the missing link between all the content you build or buy, and your Information and Knowledge Management systems. The Standards and Procedures Document contains the core framework that binds all of your company’s key and critical documentation together. As your business grows you need more and more structure in how you collect, manage, and disseminate this information.
You can read the full product description here: Standards & Procedures Seed Document
Training Webinar One
Ten Golden Rules of PSA and Service Ticket Systems Training Webinar
In this one hour introductory training webinar, Manuel focuses on the direct connection between your service delivery system, the value you give your clients, and your profit, and how to maximize each. He also gives an over view of Agile Service Delivery, an emerging method you must learn to stay competitive.
You can read the full product description here: Ten Golden Rules of PSA and Service Ticket Systems Training Webinar
Training Webinar Two
Working and Tracking Time in Real-time Training Webinar
The profitability potential of the Managed Services model can only be realized if your team is Working and Tracking Time in Real-time. In this one hour introductory webinar, Manuel tackles the single toughest obstacle to super high profits for your MSP or IT service delivery system with an in-depth coverage of the steps to success specifically for the IT industry.
You can read the full product description here: Working and Tracking Time in Real-time Training Webinar
Training Webinar Three
Process Control for the IT Industry
If you think process control has no place in our industry, nothing could be further from the truth and the presenter clearly details where it does in fact fit. From the ROI of Process Control to getting everyone on board, this presentation lays out the path to success for building a culture of quality refinement in any size company. If you want to have any hope at making order out of chaos in your company you must start here.
You can read the full product description here: Process Control for the IT Industry Training Webinar
Training Webinar Four
Five Tools That Could Transform Your Company Overnight
In this highly focused presentation the author pinpoints five critical areas that, if properly nurtured can each help transform your company overnight. It starts with finance because if there is no cash flow nothing moves. From there it moves to Communications, People Process, Working in Real-Time and finally Service Metrics.
You can read the full product description here: Five Tools That Could Transform Your Company Overnight Training Webinar
White Paper One
How To Document Any Process
Sometimes the hardest thing to accomplish is the documentation for the thing you’re building. It’s the bane of your existence if you’re in any field that performs repetitive work of any kind.
And if it is not just the documentation of what you built but also how to use it, well that comes in pretty handy when you want to show someone how to actually use what you built. From a light bulb to an electron microscope, knowing how to build one of these can change a nation overnight. But who has time for that?
You can read the full product description here: How To Document Any Process White Paper
White Paper Two
Core Competency Matrix
To be successful you have to have the right people in your company and then you have to play to their strengths. Likewise you must staff the best talent possible for the core competencies that support what you sell to your clients. These two meet up in the Core Competency Matrix. Here you can set the expectations of every employee’s growth within their roles while ensuring three level deep mastery of the key technologies, tools, and, solutions you leverage for your solutions.
You can read the full product description here: Core Competency Matrix White Paper
White Paper Three
The Most Important Documents Every Company Must Have
Much more than just a handful of important documents that every company must have. It also discusses how to kick start your company’s knowledge management system and to seed a culture of effective quality communications.
Kit includes 13 page white paper, plus 13 document templates – Word, Excel, PowerPoint, Visio, Publisher, and email templates!
You can read the full product description here: The Most Important Documents Every Company Must Have
White Paper Four
Working and Tracking Time in Real-time White Paper
Tackle the single toughest obstacle to super high profits in your service delivery system with this in depth paper written specifically with IT Services in mind. Every CRM, PSA, and ticketing system out here wants to supply you with great reports on your bill-ability and your efficiency but not one of them can do it unless everyone is working and tracing time in real-time White Paper.
You can read the full product description here: Working and Tracking Time in Real-time White Paper
Bonus White Paper
Cleaning Up Your Email
A Comprehensive Guide to Clearing Out the Junk and Reducing the Size of Your Mailbox. A Series of Proven Processes for Users of Microsoft Exchange and Outlook. We’ve all seen it (or done it). There are fifty users on the network, and four of them take up 13 GB of space in Exchange while the remaining forty-six take up less than 2 GB combined. There are three things you need to do to fix this situation. The first is education. You need to let the client know how expensive this lack of policies and procedures is for their company.
You can read the full product description here: Cleaning Up Your Email White Paper
Here’s what others are saying about Manuel’s training presentations:
“This webinar provided some well thought out perspectives and challenged the participants to think about things in a new way, and the presentation was very well done. The fact that this had no “sales hook” was refreshing and sincere.” – Dennis Durre
“Excellent presentation with lots of great information. I highly recommend attending if you want to improve your service delivery processes.” – Geoff Anderson
“Having recently converted over to using a PSA, we were still having issues making sure our techs were working on “productive” work and not just spending too much time on a ticket or wasting time. This presentation made it clear the steps we need to take in order to ensure a smooth & consistent experience for our clients, as well as ensuring that our techs are productive.” – Chris Michalec
“This is a productive hour of work focused concisely on developing inefficiencies in managed service operations. No wasted time, no fluff, lots of insight. It left me wanting another couple of hours, at least.” – William Schubert
“The presentation provided specific, ready-to-implement rules that will help me run my business more efficiently and make me more money.” – Jason Leib
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