Coach’s Reflection Blog | Manuel Palachuk

Managing or Mentoring

by Manuel Palachuk | Jan 18, 2017 | Blog

Managing or Mentoring Methods Change as Your Organization Grows By Manuel Palachuk Do you remember when your business consisted of nothing more than you and your dog? Maybe even your spouse was involved. And then one day, it doubled in size because you hired your...

#Mannyisms – Inspirational Words To Live By

by Manuel Palachuk | Dec 27, 2016 | Article

#Mannyisms Inspirational Words To Live By By Manuel Palachuk Many years ago, I wrote an article entitled Take Time In Your Life For Inspiration. In it, I make what is now my personal statement: I believe that everyone is capable of both being inspired and inspiring...

Communication Conundrum

by Manuel Palachuk | Nov 27, 2016 | Blog

Communications Conundrum How Can We Suck At Communications When It’s Free To Connect With Anyone Anywhere? By Manuel Palachuk When I was young, if I wanted to talk to my best friend Randy without going over to his house or meeting him somewhere, I had only one...

ITSM – Information Technology Service Management

by Manuel Palachuk | Oct 31, 2016 | Blog

ITSM – IT Service Competitive Advantage Why Information Technology Service Management is the way to go By Manuel Palachuk A few years back, I wrote an article on ITIL (Information Technology Infrastructure Library) and I even interviewed an expert on the...

Compass Cross-check

by Manuel Palachuk | Sep 19, 2016 | Short Story

Compass Cross-check A Check on the Middle Segment of the Pyramid of Purpose and Value By Manuel Palachuk As I’m writing my book Getting To The Next Level and rounding out the chapter on this thing I call the organization Compass, I put together an anecdote to...

The Pyramid of Purpose and Value

by Manuel Palachuk | Aug 24, 2016 | Blog

The Pyramid of Purpose and Value If you build it, they will come. By Manuel Palachuk I’ve been meaning to blog about this thing I call the Pyramid of Purpose and Value for the longest time. Well, I ended up writing about it extensively in my book Getting To The Next...

Defining the Human Element

by Manuel Palachuk | Aug 18, 2016 | Blog

Defining the Human Element What is the Human Element? By Manuel Palachuk By my definition, it is the most valuable intangible asset of any organization. The Human Element is the actuator, custodian, and perpetuator of the organization’s culture. It is the single most...

Tapping Into The Marketing Development Fund

by Manuel Palachuk | Jul 25, 2016 | Blog

Tapping Into The Marketing Development Fund By Manuel Palachuk Have you ever wanted to put on a small event to showcase or show off your product or services but just don’t have the budget? Then you should know about what is called the Marketing Development Fund...

Help Desk, Service Desk or Call Center – Which is it?

by Manuel Palachuk | Jul 16, 2016 | Blog

Help Desk, Service Desk or Call Center – Which is it? By Manuel Palachuk Are you running a help desk, service desk or a call center? And do you know the difference? I find it odd that so many small companies try to run some version of a help desk as if they had...

A Resistance Training Tip

by Manuel Palachuk | Jun 28, 2016 | Article

A Resistance Training Tip Running In The Sand By Manuel Palachuk I usually blog about things that are directly related to running your business, but I do have things related to exercise, relaxation, motivation, and just good old inspiration I’d like to share...

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What others are saying...

"Mr. Palachuk's effective management methods are well reflected in the people he manages."

John P. O'Banion
Patent Attorney

"Mr. Palachuk's effective management methods are well reflected in the people he manages."

John P. O'Banion
Patent Attorney

"Working with Manuel has been business-changing and far exceeded my expectations. "

Jason R. Etheridge
President
Logic Speak

"Manuel provided solid business advice in the IT service provider field. He had not only the business coaching, but the specifics for my industry."

John Verbrugge
President
Nonlinear Tech Inc.

"CCIT's business process has been simplified to allow our technical staff to be more productive by improving on communication with customers and internally as well."

Patrick Eloi
Owner and General Manager

"The difference Manuel has made to my personal life, team, and organization in the short time working with him has been immeasurable."

Mike Ita
CEO & Founder
IT Corps

"When Manuel told me that one day I would fire a client, I thought he was nuts. But I felt good after firing my first client. You can't serve everyone, and some clients are holding you back without you even knowing it."

Philipp Bauman
President

"Having worked with many of (Manuel's) technicians and office staff on occasion it is obvious that his expectations for quality, attention to detail and communications are well conveyed."

John P. O'Banion
Patent Attorney

"It was at this point that he pointed out and made me realize such a basic thing I had been missing for 8 years. When a call comes in, I have 4 hours to respond. I don't need to get stressed, distracted or go crazy, but simply manage my time and respond. This was actually a turning point in both the relationship and in my business mindset."

David Moadab
CEO

"Manuel and I have worked very closely over the years ... on planned and unplanned projects including a complete storage server meltdown and our eminent migrating to a new set of servers the following year."

Dr. Paul McWhirter, MD

"Manuel understands the IT service provider industry, having been in the industry for many years. He knows the struggles, and he knows the solutions that work."

John Verbrugge
President
Nonlinear Tech Inc.

"Manuel has a genuine passion to take your ideal vision, combine it with his experience, and produce a polished product."

Mike Ita
CEO & Founder
IT Corps

"Manuel's coaching has made a tremendous difference in my life as a whole. Before I met Manual, I did not see myself as someone who was in control of my career."

Robin Galley
Assistant Vice President

"(Manuel) isn't lying when he says he takes you to the gym. My head muscle hurts ...in a good way!"

Jason R. Etheridge
President
Logic Speak

"As a business owner, having an experienced Coach like Manny to provide guidance, advice, and training to our staff is simply invaluable."

Patrick Eloi
Owner and General Manager

"Before working with Manuel, we were a small break-fix company and comfortable staying that way. At this point, we are an emerging MSP with absolute confidence in rapid growth and exponential expansion with a clear path."

David Moadab
CEO

"(Manuel's) coaching has not only allowed me to see how I am in control, but also the importance of playing a proactive visionary role in every aspect of my life."

Robin Galley
Assistant Vice President

"As a result of Manuel’s coaching, we have better service delivery, a scalable business model, increased profitability, and business growth. I would tell anyone considering using Manuel’s coaching to go for it; he will do wonders for your MSP business!"

Philipp Bauman
President

"I have no doubt that Manuel can manage anything you put in front of him and will be a great asset in many ways."

Dr. Paul McWhirter, MD

"Mr. Palachuk has always demonstrated the highest level of professionalism when working with our company."

John P. O'Banion
Patent Attorney

"MPI's Getting to the Next Level program has completely changed our service delivery process. We no longer are stressed out, chasing our tails and worried about the next customer service challenge."

Jason R. Etheridge
President
Logic Speak

"I feel that working with Manuel is an absolute and critical part of our company's future, survival and growth."

David Moadab
CEO

"(Manuel's) methods are proven and when applied properly, you can only yield a positive outcome."

Mike Ita
CEO & Founder
IT Corps

"What differentiates Manny from other Coaches is the fact that he's hands on with implementation and execution."

Patrick Eloi
Owner and General Manager

"When things were difficult, Manuel helped me understand that there was a clear path to success."

John Verbrugge
President
Nonlinear Tech Inc.

"I am excited about my future because Manuel's coaching has allowed me to trust in my own abilities."

Robin Galley
Assistant Vice President

"(Manuel) has given me the tools which allow me to prioritize my workflow, which brings greater efficiencies to my daily processes, and frees up valuable time to be spent on the most important tasks."

Robin Galley
Assistant Vice President

"It is most important to note that Manuel truly understands every aspect of our business and our product."

Stephen H. Watkins, Sr.
Owner and Senior Programmer

"(Manuel) is very self-confident and with good reason as he commands the knowledge he possesses."

John P. O'Banion
Patent Attorney

"I have worked with many people on many levels. I can truly say that Manuel is one of the most organized and focused individuals I know. I have observed his management of his company, projects and people and believe him to be very effective, dependable and dedicated."

Dr. Paul McWhirter, MD

"What Manuel coaches is real life scenarios, not something from a book that sounds good but doesn't work or has never been implemented before. Manuel knows how to solve every common MSP pain point!"

Philipp Bauman
President

"Manuel is an undiscovered gem in the rough. When the world discovers him and realizes his values, both in business and in life, he will be in extremely high demand and I hope still available to the little guys."

David Moadab
CEO

"(Manuel is) simply not just another Coach on the sideline barking out what needs to be done! He's become part of our staff by assisting with implementation and execution."

Patrick Eloi
Owner and General Manager

"The energy that (Manuel) puts into each session seems endless and his passion for mentoring shows."

Robin Galley
Assistant Vice President

"Sometimes the best thing a coach can do is help you see that things are going to turn out OK. Manuel did that for me."

John Verbrugge
President
Nonlinear Tech Inc.

"Before working with Manuel, we had not even heard of the concept of working and tracking time in real-time, which led to lost revenue from late billing, or even worse, forgetting to bill for work performed."

David Moadab
CEO

"It's pretty awesome when someone that is your business coach looks past the "business" side of things and cares about the person he's working with."

Mike Ita
CEO & Founder
IT Corps

"We're using Manuel's Agile Service Delivery process to take care of our customers in a logical, systematized and orderly fashion, and it is making all the difference."

Jason R. Etheridge
President
Logic Speak

"I would and absolutely have recommended Manuel to others because of the value he brings to not just the company, but the people. He doesn't just help you run your business, he helps you get the spark back and enjoy your work."

David Moadab
CEO

"I have found Manny's organizational and project management skills are above average due to his tendency to 'sweat the little things'."

Stephen H. Watkins, Sr.
Owner and Senior Programmer

"Mr. Palachuk's troubleshooting skills and methods are far superior to most I have seen in the field."

John P. O'Banion
Patent Attorney

"Working with Manuel has changed my outlook on the future completely; I now have a written out plan on how to get my business to the $1 million revenue per year mark, and then to two and more."

Philipp Bauman
President

"During one of the most critical times for our business Manuel proved to be able to handle a great deal of stress and conflict."

Dr. Paul McWhirter, MD

"(Manuel's) confidence and clarity is electrifying and contagious! He is able to help you open your mind's eye to see a greater vision, one that you are soon able to shape and mold into your own vision."

Robin Galley
Assistant Vice President

"Manuel is thorough, consistent, and always has a great perspective on whatever change you need to make to your business."

Mike Ita
CEO & Founder
IT Corps

"Manny is an individual with the Coaching skills, knowledge, and experience to assist a business owner like myself to help grow their business."

Patrick Eloi
Owner and General Manager

"With Manuel’s Ten Golden Rules of PSA, I now understand the ‘gold standard’ of running an IT service business."

John Verbrugge
President
Nonlinear Tech Inc.

"Because of Manuel's Agile Service Delivery methodology, we are finally going to be able to reliably scale and grow our company without having our growth implode on itself."

Jason R. Etheridge
President
Logic Speak

"Any great mentoring relationship is an ongoing process. It is of utmost importance that I be able to consult with Manual from time to time in the future."

Robin Galley
Assistant Vice President

"Of all the benefits of Manuel's coaching, the personal relationship is the most important to me. Manuel is my business coach, but at no time does it feel like it's business only. It's more of a personal relationship that improves my business."

David Moadab
CEO

"Thanks to Manuel’s new work flow process and his encouragement, we have revamped our service delivery 180 degrees and replaced bad talent with new great talent. Without Manuel’s help and coaching, I would not have been able to transform my business for the better."

Philipp Bauman
President

"Manuel's diligence and meticulous troubleshooting resulted in recovery of the storage server with all possible data intact."

Dr. Paul McWhirter, MD

"(Manuel) is not only articulate but his ability to communicate on many levels in many media is very effective."

John P. O'Banion
Patent Attorney

"I can't stress enough that having Manuel understand my business is one of the most important if not the #1 reason we chose to coach with him in the first place. Manuel has shown me how to transform my business and that it's possible to find good technical talent."

Philipp Bauman
President

"If I had to rate the importance of working with Manuel in the future, on a scale of one to ten, definitely a ten!"

Robin Galley
Assistant Vice President

"(Manuel) has coordinated and managed a number of software development, system migrations and roll-outs projects for my company in the past, always on time and always as expected.."

Stephen H. Watkins, Sr.
Owner and Senior Programmer

"I had joined a Microsoft networking event and after the first few meetings, I began to notice a pattern: The most successful members seemed to have a common denominator, Manuel. This is what made me choose Manuel for coaching."

David Moadab
CEO

"Manuel is direct and clear ... There's never any guessing as to what he means or what I should do."

John Verbrugge
President
Nonlinear Tech Inc.

"What makes Manuel different is he is not just your coach, or your friend. He is everyone's friend and works hard at putting like-minded people together to encourage growth and learning."

David Moadab
CEO

"I did not realize I could learn such important life lessons from a mentor or coach. Manuel was able to show me a whole world that I was unaware of."

Robin Galley
Assistant Vice President

"(Manuel's) personality, no-nonsense attitude and unparalleled years of experience make for a winning combination ... We are so glad we found Manuel and can't wait to see what the next level holds!"

Jason R. Etheridge
President
Logic Speak

"Having Manuel in my corner has significantly improved the path I walk, and continuing to learn from him can only further contribute to my success and growth."

Mike Ita
CEO & Founder
IT Corps

"There is no doubt that (Manuel's) experience in the service industry has helped us put together many of our best processes in much less time than if were had continued on our own."

Stephen H. Watkins, Sr.
Owner and Senior Programmer

"Looking back now, I can see the immense difference it has made in the way I view myself and the part I play in my own reality. It has truly been a life changing transformation."

Robin Galley
Assistant Vice President

"I was never a big believer of needing a coach, but after working with Manuel, I would recommend a coaching program to any MSP business owner. Manuel really cares about you and your organization and gives 110% to make sure you succeed!"

Philipp Bauman
President

"Manuel pointed out some very key things that were wrong with my company through the Business SWOT Analysis he performed, things that needed to be addressed. We then created a plan and started executing that plan."

Philipp Bauman
President

"I believe Mr. Palachuk will bring imaginative innovation, dependability and high energy to any project or program with which he is involved. As a manager I have no doubt his integrity, dedication and drive will serve any company very well."

John P. O'Banion
Patent Attorney

Motivation is your key!

It is never too late to be who you might have been.

-George Eliot

Managing or Mentoring

#Mannyisms – Inspirational Words To Live By

Communication Conundrum

ITSM – Information Technology Service Management

Compass Cross-check

The Pyramid of Purpose and Value

Defining the Human Element

Tapping Into The Marketing Development Fund

Help Desk, Service Desk or Call Center – Which is it?

A Resistance Training Tip

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What others are saying...

Motivation is your key!

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