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My ultimate goal is to write useful and relevant content about everything related to creating success and getting you to the next level. Sometimes however, I do find myself just blogging about things that need to be talked about, so don’t be surprised by what you find popping up here.
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Push Versus Pull An Important Component of Agile Service Delivery By Manuel Palachuk A major consideration when adopting the Agile Service Delivery methodology is that it is a pull system and not a push system. This simply means that the team is constantly pulling...
The Launch of the MSP Pro Academy and the Indiegogo.com Funding Campaign By Manuel Palachuk After many years of brainstorming and collecting input for consideration, I'm finally ready to get the MSP Pro Academy launched. The intention is to build a learning and...
Championing The Cause Are You Supporting The Efforts or Hindering Them? By Manuel Palachuk If you've ever had the strange feeling that the efforts your team is working for are not fully supported by everyone on the team or even management, it's probably not...
Do you remember when your business consisted of nothing more than you and your dog? Maybe even your spouse was involved. And then one day it doubles in size becasue you hired your first real employee. How did you manage that person? Most likely you tried to give them autonomy in how they operated and relied on their skills to get things done. At this stage, most small businesses get by through the heroic efforts of individuals. Fast forward to today where you may have anywhere from ten to fifty or even one hundred people in your organization.
Many years ago I wrote an article entitled Take Time In Your Life For Inspiration. In it I make what is now my personal statement: I believe that everyone is capable of both being inspired and inspiring others. A most valuable trait is the ability to take time in your life to recognize when you should be doing which.
I was recently reminded that people undertake actions or activities and they often don’t realize that what they are doing may actually help inspire others. In my most recent Coach’s Huddle with a set group of MSP’s from all over the US and one in Great Britain, I got a real big surprise.
When I was young, if I wanted to talk to my best friend Randy without going over to his house or meeting him somewhere, I had only one choice – call him on the telephone. Of course, I could only call him if he had previously given me his phone number or if I knew the last name used for setting up the telephone account. You see, his mother remarried and she did not have the same last name as Randy. So if I did not know his mom or stepdad’s last name, I had no chance of getting his phone number from the operator (Information). Today, if I want to connect with someone, I have numerous choices of how to connect including email, phone, video, texting, online chat, social media, and even discussion forums. And I don’t even need to know the other person’s last name let alone their real name.
A few years back I wrote an article on ITIL – Information Technology Infrastructure Library and I even interviewed an expert on the subject. ITIL has always been through of as the best practice library for big corporations but it is folks like myself who are trying to pull that curtain down all the way to the floor, as it were. We think that what ITIL has to offer is of great value to any size organization that intends to sell and deliver IT services.
As I’m writing my book Getting To The Next Level and rounding out the chapter on this thing I call the organization Compass, I put together an anecdote to help drive home the importance of getting it right. Besides being a sneak peek at more of the book before it releases, it’s a great compass cross-check everyone should read. Here it is:
In my book Getting To The Next Level, I cover a lot of ground in the discussion of the Compass segment of the Pyramid of Purpose and Value. I try to make it clear how the three levels – Products and Services, Target Market, and Operating Systems – combine to determine the direction in which the organization is going. They make up the compass and point where we are going as an organization. They determine who we will partner with and who we will build our relationships with.