From a post on Facebook comes this case study in customer service on the company Meineke and more specifically the local shop run by one Tyler @ 2436 Gulf to Bay Blvd, Clearwater, FL 33765. I’m going to follow the story in my blogging and see where it leads....
One of my favorite things to say is, “You have to know the next five people you’re going to hire or steal.” By this, I simply mean that you must know who your next hire is. Ideally, the next front line money-making tech or engineer, but this can...
What are the values you and your team actually live by in your business? To ask it another way, are the values you and your team live by the ones you’ve called out in your vision statement? It matters because these are two very different things. We have...
I’m so tired of hearing PSA implementers, coaches, and IT service providers saying, “We have to focus on the SLAs so that we never break one!” That’s actually really a bunch of very backwards B.S. Where do the PSA implementers get it from? They get it from the PSA...
The business world is filled with competitive people. That’s human nature – it is the way it is. If people don’t compete to sit on the “business throne,” there won’t really be an incentive to make great things, will there? That’s why our world advances faster every...
Strategy is essential to the sustainability of a business. Formulating it might not be as exciting as leading people or marketing your products and services, but at its core, your business strategy is the beating heart of the entire organization. The 2013 US Census...
“What difference has Manuel’s coaching made? How do you say ‘EVERYTHING’? He understands the trials of an IT company owner. Not just the IT side, but the family side, the team side. He has all the areas covered. The reason his training is different is… Read more “William Lanier, CEO, Christian Computers, LLC”
Jon Sastre, Senior Vice President of Cloud Services
United Data Technologies
“I had joined a Microsoft networking event and after the first few meetings, I began to notice a pattern: The most successful members seemed to have a common denominator – Manuel. This is what made me choose Manuel for coaching. Before working with Manuel, we… Read more “David Moadab, CEO, Solutions Squad Inc.”
David Moadab, CEO
Solutions Squad Inc.
“I love working with Manuel. He constantly gets me past my sticking points. When I feel stuck, I know Manuel will get me going again to reach my goals. Before working with Manuel, I actually wasn’t even using PSA. Manuel made sure I implemented a… Read more “Eddie Joffe, Owner, NetZone Technologies”
Eddie Joffe, Owner
“Manuel is direct and clear. He stands by his advice and recommendations. There’s never any guessing as to what he means or what I should do. Manuel provided solid business advice in the IT service provider field. He had not only the business coaching, but… Read more “John Verbrugge, President, Nonlinear Tech Inc.”
“Manuel comes from a true foundation of success in our industry in his own right, combines it with top-notch operations consulting and business strategy, and has a coaching style that gives it to you straight while simultaneously being encouraging with no judgment or criticism. I… Read more “Ben Ahlquist, President, ByteSmart Services LLC”
Ben Ahlquist, President
ByteSmart Services LLC
“I find working with Manuel to be efficient and productive. He is very task orientated and holds everyone accountable. Manuel brings real knowledge and experience. He knows how to make you more profitable. Manuel is not there to lay out a plan and not see… Read more “Jim Hunton, President, Onsite Technical Services LLC”
“Working with Manuel has been business-changing and far exceeded my expectations. He isn’t lying when he says he takes you to the gym. My head muscle hurts (in a good way)! The MPI Getting to the Next Level program has completely changed our service delivery… Read more “Jason R. Etheridge, President, Logic Speak”
“I’ve been working with Manuel going on 4 years and I can say my experience has been nothing shy of phenomenal. Manuel has years of real-world experience both as an engineer and in IT, developing and following formalized processes that have enabled him to build… Read more “Schyler Jones, Owner, MiradorIT LLC”
Schyler Jones, Owner
“I like a no B.S. way of communicating. Manuel communicates clearly and with a conviction that gets my attention even when I don’t agree with him. There’s no sales pitch in Manuel’s delivery. He really keeps it real. Manuel is focused on success in our… Read more “Felipe Vidal, President, Vital Systems Support”
Felipe Vidal, President
Vital Systems Support
“When I engaged with Manuel, my business was at a very bad point. We were not providing good service to our customers. Every tech did things differently, and we had a cowboy lead technician that was causing more harm than good and a system that… Read more “Philipp Baumann, President, BoomTech, Inc.”
Philipp Baumann, President
“Manuel is so much more than a coach. If you own or manage an MSP, you need to talk with him. His extensive experience and unique system takes your business and draws a picture. The picture starts with what your business looks like today, and… Read more “Rayanne Buchianico, Owner, ABC Solutions, LLC”
Rayanne Buchianico, Owner
ABC Solutions, LLC
“The difference Manuel has made to my personal life, team, and organization in the short time working with him has been immeasurable. I knew who he was before we started working together, but didn’t realize he was on a mission to help other people succeed… Read more “Mike Ita, CEO & Founder, IT Corps”
Mike Ita, CEO & Founder
“I find value in working with Manuel in many ways – financially, organizationally, and new and enhanced professional relationships. He has been a breath of fresh air, helping me recognize areas of my business that are ripe for improvement, giving me ideas for growing my… Read more “Ken Dwight, President, The Virus Doctor”
Ken Dwight, President
The Virus Doctor
“The most important benefit to Manuel’s coaching has been his encouragement and being told that we’re making improvements. When you’re in the thick of it every day, it can sometimes seem that you’re not making any progress and things are just the same that they’ve… Read more “Steve Bootes, Owner, Computing Dynamics Ltd.”