Customer Service Case Study – Meineke 2019

Customer Service Case Study – Meineke 2019

From a post on Facebook comes this case study in customer service on the company Meineke and more specifically the local shop run by one Tyler @ 2436 Gulf to Bay Blvd, Clearwater, FL 33765. I’m going to follow the story in my blogging and see where it leads....
Stop Playing Whac-a-Mole With Your SLAs

Stop Playing Whac-a-Mole With Your SLAs

I’m so tired of hearing PSA implementers, coaches, and IT service providers saying, “We have to focus on the SLAs so that we never break one!” That’s actually really a bunch of very backwards B.S. Where do the PSA implementers get it from? They get it from the PSA...
The Neverending Battle of Business Competition

The Neverending Battle of Business Competition

The business world is filled with competitive people. That’s human nature – it is the way it is. If people don’t compete to sit on the “business throne,” there won’t really be an incentive to make great things, will there? That’s why our world advances faster every...