Blog

We Create Our Own Success

We Create Our Own Success By Manuel Palachuk I want to share a success story from one of my favorite and oldest clients and, more specifically, the owners of the company. These folks also happen to be what I consider close friends of mine. But I’m not sharing their story for the purpose of marketing and selling me or my services. I want to share a bit of their story because they managed to...

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Don’t Forget To Take Time To Be Inspired

Don’t Forget To Take Time To Be Inspired You May Find It Waiting For You In The Strangest Places By Manuel Palachuk I really just want to share a cool aha moment of inspiration. This past week I had been literally spending every waking hour of the days working on a design for our new training program. Now I’m not a graphics artist but I’m also not without skills. However, I...

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How Many Endpoints Per Tech Make You Best In Class?

How Many Endpoints Per Tech Make You Best In Class? And What Class Are We In? By Manuel Palachuk A subject I’ve intended to cover for some time is the eternal question of “How many endpoints should my team be able to handle?” This and “How many tickets per tech should we go through in a day or a week?” To me, these are both process control questions that go to the...

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Tactics or Strategy – Only One Wins Races

Tactics or Strategy Only One Wins Races By Manuel Palachuk The simplest and most telling behavior of an organization that is without a true solid business strategy is that they spend the vast majority of their time focusing on the tactics of the business, and when asked if they have a strategy, they simply list the tactics they are focusing on. Tactics are a requirement of an organization and...

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Recognizing The Doom Loop

Recognizing The Doom Loop The Truth About Business Depression By Manuel Palachuk I was having a discussion with a small business owner a few weeks back about how their business was progressing. The sentiment was this: We’re making it through the day. I thought about it for a minute and then I began asking some probing questions, as I’m prone to do: What are the roadblocks and big...

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Make Security a Core Competency, Not a Vertical

Make Security a Core Competency, Not a Vertical The New Way of Life for Any IT Service Provider By Manuel Palachuk No one on the face of the earth today who has access to an internet-connected device is unaware of cyber threats. It’s now a very integral part of our lives, just like heat and fire. Think back to when you were young. You had to be educated at a very early age to be careful...

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