Your Service Offerings Value Upgrade

Your Service Offerings Value Upgrade

Your Service Offerings Value Upgrade At almost every event where I present for the IT service provider industry, I hear someone asking the question, “How should I be pricing, and how do I keep from changing my offerings up too frequently?” And I always...
Customer Service Case Study – Meineke 2019

Customer Service Case Study – Meineke 2019

Customer Service Case Study – Meineke 2019 Don’t Be That Guy! From a post on Facebook comes this case study in customer service on the company Meineke and more specifically the local shop run by one Tyler @ 2436 Gulf to Bay Blvd, Clearwater, FL 33765....
Making It Rain Requires More Than Good Sales

Making It Rain Requires More Than Good Sales

Making It Rain Requires More Than Good Sales It Requires Quality Talent Too One of my favorite things to say is, “You have to know the next five people you’re going to hire or steal.” By this, I simply mean that you must know who your next hire is....
Stop Playing Whac-a-Mole With Your SLAs

Stop Playing Whac-a-Mole With Your SLAs

Stop Playing Whac-a-Mole With Your SLAs It’s Bass-Aackwards! I’m so tired of hearing PSA implementers, coaches, and IT service providers saying, “We have to focus on the SLAs so that we never break one!” That’s actually really a bunch of very backwards B.S....
The Neverending Battle of Business Competition

The Neverending Battle of Business Competition

The Neverending Battle of Business Competition The Multi-Force Working Against You The business world is filled with competitive people. That’s human nature – it is the way it is. If people don’t compete to sit on the “business throne,” there won’t really be an...