Blog

Make Security a Core Competency, Not a Vertical

Make Security a Core Competency, Not a Vertical The New Way of Life for Any IT Service Provider By Manuel Palachuk No one on the face of the earth today who has access to an internet-connected device is unaware of cyber threats. It’s now a very integral part of our lives, just like heat and fire. Think back to when you were young. You had to be educated at a very early age to be careful...

Read More

Push Versus Pull Service Delivery

Push Versus Pull An Important Component of Agile Service Delivery By Manuel Palachuk A major consideration when adopting the Agile Service Delivery methodology is that it is a pull system and not a push system. This simply means that the team is constantly pulling work from the backlog versus it being heaped upon them as with conventional service delivery methods. Utilizing a pull versus push...

Read More

The Launch of the MSP Pro Academy

The Launch of the MSP Pro Academy and the Indiegogo.com Funding Campaign By Manuel Palachuk After many years of brainstorming and collecting input for consideration, I’m finally ready to get the MSP Pro Academy launched. The intention is to build a learning and collaboration portal where anyone interested in training in the Information Technology Service Management (ITSM) discipline can...

Read More

Championing The Cause

Championing The Cause Are You Supporting The Efforts or Hindering Them? By Manuel Palachuk If you’ve ever had the strange feeling that the efforts your team is working for are not fully supported by everyone on the team or even management, it’s probably not unwarranted. All too often we have meetings where we discuss the path to success and then look around the room asking for...

Read More

Managing or Mentoring

Do you remember when your business consisted of nothing more than you and your dog? Maybe even your spouse was involved. And then one day it doubles in size becasue you hired your first real employee. How did you manage that person? Most likely you tried to give them autonomy in how they operated and relied on their skills to get things done. At this stage, most small businesses get by through the heroic efforts of individuals. Fast forward to today where you may have anywhere from ten to fifty or even one hundred people in your organization.

Read More

Communication Conundrum

When I was young, if I wanted to talk to my best friend Randy without going over to his house or meeting him somewhere, I had only one choice – call him on the telephone. Of course, I could only call him if he had previously given me his phone number or if I knew the last name used for setting up the telephone account. You see, his mother remarried and she did not have the same last name as Randy. So if I did not know his mom or stepdad’s last name, I had no chance of getting his phone number from the operator (Information). Today, if I want to connect with someone, I have numerous choices of how to connect including email, phone, video, texting, online chat, social media, and even discussion forums. And I don’t even need to know the other person’s last name let alone their real name.

Read More