The Technical Debt Alarm Clock Is Ringing

The Technical Debt Alarm Clock Is Ringing

The Technical Debt Alarm Clock Is Ringing For any software development or IT company, technical debt is always accruing, and that debt is forever mounting interest. Technical debt means something a little different for IT service providers than it does for software...
It’s Time To Have The CEX Talk!

It’s Time To Have The CEX Talk!

It’s Time To Have The CEX Talk! It’s time we had the talk. The talk about CEX - Customer Experience! Although it’s now easier than ever to get the customer feedback and gauge customer satisfaction (CSat), it’s just not enough. We live in an...
Your Service Offerings Value Upgrade

Your Service Offerings Value Upgrade

Your Service Offerings Value Upgrade At almost every event where I present for the IT service provider industry, I hear someone asking the question, “How should I be pricing, and how do I keep from changing my offerings up too frequently?” And I always...
Customer Service Case Study – Meineke 2019

Customer Service Case Study – Meineke 2019

Customer Service Case Study – Meineke 2019 Don’t Be That Guy! From a post on Facebook comes this case study in customer service on the company Meineke and more specifically the local shop run by one Tyler @ 2436 Gulf to Bay Blvd, Clearwater, FL 33765....
Making It Rain Requires More Than Good Sales

Making It Rain Requires More Than Good Sales

Making It Rain Requires More Than Good Sales It Requires Quality Talent Too One of my favorite things to say is, “You have to know the next five people you’re going to hire or steal.” By this, I simply mean that you must know who your next hire is....