About 25 years ago, I worked for a manufacturing company in Portland, Oregon. The owner had box seats for the Portland Trailblazers basketball team. It didn't take me long to figure out that some of the employees there would literally throw down for a chance to get that week’s tickets. Of...

Time is your Widget!

If you're in the service industry in pretty much any fashion, Time is your widget. It's your pizza, shoe, car, chocolate bar, dress, lemon, nut. bolt, or screw. My personal stand on this is hard line and straightforward: If you fail to count and track your widgets, no matter...

Agile Service Delivery releases your service department from the constraints of conventional service delivery and allows your entire team to function with a level of autonomy far superior to those still preached by your PSA solution providers. I have been using the term Agile Service Delivery for...

If you’re in IT, then you’re in a fast-paced industry that has high demands for being dynamic. And dynamic means knowing who the next five people you will be hiring are well in advance. It should be an integral part of your People Process to continually be searching for new, awesome...

Communication is arguably the most important skill you can have in life and in business. If you can communicate with different people, on different levels, and in different languages, you are what helps build bridges and tie people together. This is true in your personal life, your business and...

I would like to share some things with you that are very important to me.  But first I have to tell you two very sad stories.  I will fairly warn you, these two stories are tragic at best.
 

My friend Scott Mallet

I met Scott Mallet in January of 2011 at introduction from my brother...