What My Clients Are Saying About Me

Don’t just take my word for it…

Listen to what my many satisfied clients have to say about me and my Getting To The Next Level Transformation Coaching.

And when you’re ready, I can help you and your organization get to the next level too!

David Moadab

“I had joined a Microsoft networking event and after the first few meetings, I began to notice a pattern: The most successful members seemed to have a common denominator – Manuel. This is what made me choose Manuel for coaching. Before working with Manuel, we were a small break-fix company and comfortable staying that way. At this point, we are an emerging MSP with absolute confidence in rapid growth and exponential expansion with a clear path. Of all the benefits of Manuel’s coaching, the personal relationship is the most important to me. Manuel is my business coach, but at no

David Moadab, CEO
Solutions Squad Inc.
Josh Weiss

“I chose to coach with Manuel because I appreciate how he does business. Manuel is rigorous, process focused, and genuinely cares about his clients and individuals and their businesses as a whole. Manuel helped me think through the process of creating a rigorous process manual, which we still use and add to all of the time today! I would recommend Manuel to anyone looking to get a solid understanding of Agile methodology in an I.T. Practice and looking to understand their business strategy and how it relates to the creation of their internal process.”

Josh Weiss, President & Founder
L.A. Creative Technologies
Steve Bootes

“The most important benefit to Manuel’s coaching has been his encouragement and being told that we’re making improvements. When you’re in the thick of it every day, it can sometimes seem that you’re not making any progress and things are just the same that they’ve always been. It can be quite demoralising. Manuel forces us to take a step back and look at how things were compared to how they are now and makes us realise that we are doing good work, we are improving and taking steps to make our business more successful. Before working with Manuel, our company

Steve Bootes, Owner
Computing Dynamics Ltd.
Eddie Joffe

“I love working with Manuel. He constantly gets me past my sticking points. When I feel stuck, I know Manuel will get me going again to reach my goals. Before working with Manuel, I actually wasn’t even using PSA. Manuel made sure I implemented a PSA in my company, which made a big difference. Working with him, I feel my goals for my company will be achieved – reaching my goals of attaining new business and spending more time working on the business.”

Eddie Joffe, Owner
NetZone Technologies
Stephen-H.-Watkins-Sr.

“It is most important to note that Manuel truly understands every aspect of our business and our product. There is no doubt that his experience in the service industry has helped us put together many of our best processes in much less time than if we had continued on our own. I have found Manuel’s organizational and project management skills are above average due to his tendency to ‘sweat the little things’. He is very detail oriented. He has coordinated and managed a number of software development, system migration, and roll-out projects for my company in the past, always on

Stephen H. Watkins, Sr., Owner
S.H. Watkins and Associates
Brian Glover

“My business process was held together with duct tape when I met Manuel, which created a lot of chaos in my business. He told me I needed to automate my business so I did not have to work in my business and showed me a process to remove myself from the day-to-day aspects of the business. Manuel gets you off the fence of inaction and moves you into taking action and working on your business and not just in your business. He helped me to systemize my MSP with best practices so I could focus on my next business. By

Brian Glover, CEO
Technology Solutions Consulting
Jason Etheridge

“Working with Manuel has been business-changing and far exceeded my expectations. He isn’t lying when he says he takes you to the gym. My head muscle hurts (in a good way)! The MPI Getting to the Next Level program has completely changed our service delivery process. We no longer are stressed out, chasing our tails and worried about the next customer service challenge. We’re using Manuel’s Agile Service Delivery process to take care of our customers in a logical, systematized and orderly fashion, and it is making all the difference. I get to sleep easier at night, thanks to Manuel.

Jason R. Etheridge, President
Logic Speak
Ahsun Saleem

“I wanted a coach who wouldn’t just tell me what I needed to do, but how I needed to do it. As a business owner, I understood the various areas I needed to work on, but wasn’t sure how I could go about improving those areas. Manuel helped me to define that so I could tackle those areas. Manuel has helped simplify some of our business processes, which helped streamline our business, especially from an operational perspective. He always stressed the fundamentals – understand what your core competencies are and build around that. Keeping that in mind (even today) helps

Ahsun Saleem, President
Simplegrid Technology Inc.
John-Verbrugge

“Manuel is direct and clear. He stands by his advice and recommendations. There’s never any guessing as to what he means or what I should do. Manuel provided solid business advice in the IT service provider field. He had not only the business coaching, but the specifics for my industry. It’s rare to find someone who has both. Manuel understands the IT service provider industry, having been in the industry for many years. He knows the struggles, and he knows the solutions that work. When things were difficult, Manuel helped me understand that there was a clear path to success.

John Verbrugge, President
Nonlinear Tech Inc.
William Lanier

“What difference has Manuel’s coaching made? How do you say ‘EVERYTHING’? He understands the trials of an IT company owner. Not just the IT side, but the family side, the team side. He has all the areas covered. The reason his training is different is because he’s had the E players, he’s had the family challenges. He learned from his successes and failures. I am glad he had failures because he learned and now he teaches from them. Working with Manuel for over 5 years has been life-changing. Not everyone in my life I can say that about in a

William Lanier, CEO
Christian Computers, LLC
Schyler Jones

“I’ve been working with Manuel going on 4 years and I can say my experience has been nothing shy of phenomenal. Manuel has years of real-world experience both as an engineer and in IT, developing and following formalized processes that have enabled him to build a strategy that enables a business to get off the ground and thrive. Manny is about process and statistics and is not the eccentric sales person the other well-known business coaches are. I found him down-to-earth, personable, and eager to help even the ‘little guy.’ He understands my business – that’s how he is able

Schyler Jones, Owner
MiradorIT LLC
Patrick Eloi

“The CCIT staff has responded well to Manuel’s coaching because they can see the improvement in our day-to-day process. The training emphasizes the need for our technical staff to document and function as a team as opposed to each tech working as an individual. Manuel’s coaching has definitely united our team and as a result we are more efficient. CCIT’s business process has been simplified to allow our technical staff to be more productive by improving on communication with customers and internally as well. Better communication eliminates confusion as to what needs to be done and how CCIT performs a

Patrick Eloi, Owner and General Manager
Complete Care IT
Ken Dwight

“I find value in working with Manuel in many ways – financially, organizationally, and new and enhanced professional relationships. He has been a breath of fresh air, helping me recognize areas of my business that are ripe for improvement, giving me ideas for growing my business, and introducing me to other IT professionals who have helped my business grow and improve. Manuel thoroughly understands the business of IT Support and knows most of the top players in the industry. And he relates well to owners of IT Service businesses, at all levels of maturity. Manuel’s encouragement and insight have led

Ken Dwight, President
The Virus Doctor
Ben Ahlquist

“Manuel comes from a true foundation of success in our industry in his own right, combines it with top-notch operations consulting and business strategy, and has a coaching style that gives it to you straight while simultaneously being encouraging with no judgment or criticism. I could not ask for a better business coach. Manuel’s combination of confidence, lightheartedness, and humility makes all the difference in his coaching. He works to understand where you are, your strengths and weaknesses, and he collaborates on a series of strategies to accelerate you getting to the next level. As a result of working with

Ben Ahlquist, President
ByteSmart Services LLC
Rayanne Buchianico

“Manuel is so much more than a coach. If you own or manage an MSP, you need to talk with him. His extensive experience and unique system takes your business and draws a picture. The picture starts with what your business looks like today, and how it will look when you reach your goal. Then, he breaks down the steps needed to get you there. It really is an amazing approach that forces you to think about details you currently take for granted. The value of our 45 minute meetings cannot be expressed in dollars.”

Rayanne Buchianico, Owner
ABC Solutions, LLC
Mike Ita

“The difference Manuel has made to my personal life, team, and organization in the short time working with him has been immeasurable. I knew who he was before we started working together, but didn’t realize he was on a mission to help other people succeed and form cohesive groups that fed off each other contributing to each other’s successes. Manuel has a genuine passion to take your ideal vision, combine it with his experience, and produce a polished product. His methods are proven and when applied properly, you can only yield a positive outcome. Actually to be fair, Manuel chose

Mike Ita, CEO & Founder
IT Corps
Jim Hunton

“I find working with Manuel to be efficient and productive. He is very task orientated and holds everyone accountable. Manuel brings real knowledge and experience. He knows how to make you more profitable. Manuel is not there to lay out a plan and not see it executed. He will hold you and your team accountable. I chose to work with Manuel because of his no-nonsense approach. Manuel told me I am too nice of a guy, and that sometimes, I need to be a little less nice. This was actually a valuable piece of advice. Manuel’s Tracking Time in Real-time

Jim Hunton, President
Onsite Technical Services LLC
Philipp Baumann

“When I engaged with Manuel, my business was at a very bad point. We were not providing good service to our customers. Every tech did things differently, and we had a cowboy lead technician that was causing more harm than good and a system that was not scalable. Thanks to Manuel’s new work flow process and his encouragement, we have revamped our service delivery 180 degrees and replaced bad talent with new great talent. Without Manuel’s help and coaching, I would not have been able to transform my business for the better. Manuel’s experience in the IT industry and small

Philipp Baumann, President
BoomTech, Inc.
Robin-Galley

“Manuel’s coaching has made a tremendous difference in my life as a whole. Before I met Manual, I did not see myself as someone who was in control of my career. His coaching has not only allowed me to see how I am in control, but also the importance of playing a proactive visionary role in every aspect of my life. I feel more self-confident and certain of my capabilities after applying his main techniques. They are fairly simple to learn and easy to duplicate. You just have to want the success for yourself and act. I am excited about

Robin Galley, Assistant Vice President
Golden Pacific Bank
Felipe Vidal

“I like a no B.S. way of communicating. Manuel communicates clearly and with a conviction that gets my attention even when I don’t agree with him. There’s no sales pitch in Manuel’s delivery. He really keeps it real. Manuel is focused on success in our industry but he also calls you out on personal issues and behaviors that run counter to succeeding. Manuel has influenced my thinking on various aspects of my business, our industry, and on personal growth. He makes me think hard about some of the decision points along the way in my business and life, and I

Felipe Vidal, President
Vital Systems Support
Jon Sastre

“Manuel is a black belt at building and sustaining a true proactive service delivery model. He works to build and change cultures within organizations. Other business coaches are generic; Manuel understands the MSP model and how to achieve excellence in service delivery. He understands our business as well as I do. Manuel showed us how to pick the right people, processes, and tools for our organization. We run an Agile Service Delivery system and all of our time is now tracked in real time all the time – 10 Golden Rules of PSA! Manuel is really engaged and holds everyone

Jon Sastre, Senior Vice President of Cloud Services
United Data Technologies

Let's Get You To The Next Level!

Success Begins The Minute You Set Your Mind To It

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Contact Me

Manuel@Palachuk.com
+1 (561) 577-1979
100 S. Belcher Rd. Unit 5352
Clearwater FL 33758

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