The ITIL Train is coming. Got your ticket?

The SMB managed services industry has a tool that is not just creeping into the industry, but more and more it is being demanded by the industry. If you are an MSP, you are likely seeing the buzzwords of ITIL being thrown around in marketing material product spec sheets. What is both interesting and surprising to me is that it hasn’t shown up in earnest much sooner. Well it’s here now, and depending on the size of your operation, you better get a ticket to get on board because I guarantee you, your competition will be. I’ll start with the basics so everyone is on the same page.