May, 2012

The ITIL Train is coming. Got your ticket?

The SMB managed services industry has a tool that is not just creeping into the industry, but more and more it is being demanded by the industry. If you are an MSP, you are likely seeing the buzzwords of ITIL being thrown around in marketing material product spec sheets. What is both interesting and surprising to me is that it hasn’t shown up in earnest much sooner. Well it’s here now, and depending on the size of your operation, you better get a ticket to get on board because I guarantee you, your competition will be. I’ll start with the basics so everyone is on the same page.

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Take Time In Your Life For Inspiration

I met Scott Mallet in January of 2011 at introduction from my brother Karl. My girlfriend Laura and I had driven five hours from St. Petersburg, Florida to Ft. Lauderdale to meet up with Karl as he was in town a few days for an event. While Karl was telling me how happy he was to be in Ft. Lauderdale because his buddy Scott lives there, he mentioned Scott was a SCUBA diver. SCUBA is near and dear to my heart. One of the main reasons I moved to Florida was so I could sail and dive. I got excited because Karl told me that Scott dives almost every weekend. Sounds good to me! I gotta get hooked up with this guy.

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